Frequently Asked Questions

Do you support custom designs?

Yes, we are a direct manufacturer specalizng in 100% ustom signage You can provide your vector files (AI, EPS, PDF.or CDR) and ourengineering team will handle the rest.

What certifications do your products have?

Our products are manufactured to meet global standards, indluding ISo certification, CE, RoHs, and UL forelectrical components ensuring compliance for international projects.

What is the typical lead time?

Production usualy takes 7-12 working days depending on the complexity of the project We priortize strict quality control (Strict QC) at every stage from cutting to final packing.

How do you ensure product quality?

We use high- grade materials (metal, acryic, and premium LEDs) and perform a 24-48 hour ighting test for allilluminated signs before shipping.

Do you provide international shipping and customs support?

Yes, we have extensive experience in global logistics. We offer multiple shipping options including express air freight (DHL/FedEx/UPS) for urgent needs and sea freight for bulk orders to minimize costs. Our team provides all necessary documentation for customs clearance, ensuring your custom signage arrives smoothly at your doorstep, whether you are in North America, Europe, or Australia.

Is the signage easy to install by ourselves?

We design our products with easy installation in mind. Every order includes a 1:1 scale installation template and necessary mounting hardware (such as spacers or threaded rods). For illuminated signs, we provide clear wiring diagrams. Most of our clients can complete the installation with a local handyman, but we also offer remote video technical support if needed.

What kind of warranty do you offer on your signage?

We stand behind our craftsmanship with a solid warranty. We typically offer a 3-year warranty on LED modules and power supplies, and a 5-year warranty on the sign shell structure (stainless steel, acrylic, etc.). If any component fails under normal use during this period, we will provide free replacements to ensure your brand keeps shining.